Hi MLT,
Thank you for sharing your concerns with us. We understand how important it is for our customers to feel confident in the products they purchase. While we strive to deliver exceptional service, I regret that your recent experience with us has left you dissatisfied.
To address your concerns directly:
1. Product Safety: Please rest assured that there are no safety risks or recalls associated with our Mighty Sweet Greens smoothie melts or any of our products. All Amara products meet rigorous safety and quality standards and are made with simple, organic ingredients. We understand food safety is a sensitive topic, and we are happy to provide any additional information about our quality control practices to put your mind at ease.
2 Order and Refund Policy: Your order was fulfilled in full and delivered as expected. We regret that we could not accommodate your cancellation request after the order was already being processed for shipment. Our policy is to ensure fair practices for all customers, and in this instance, we were unable to issue a refund as there was no issue with the product or its delivery.
3 Customer Support Response: We apologize if the tone of any communication you received felt unhelpful. This was certainly not our intent, and we value your feedback as an opportunity to improve how we engage with our customers.
We understand that this situation has been frustrating, and we would like to offer a gesture of goodwill a discount code for your next purchase or discuss alternative solutions that work for you.
Your trust means everything to us, and we are committed to ensuring all our customers have a positive experience with Amara. Please feel free to reach out to us directly at hello@amaraorganicfoods.com if you’d like to discuss this further.